Behind the Design is a process and people-first consulting firm that helps growth-minded companies—especially in the interior design trades—turn hiring, onboarding, and retention chaos into clarity. Founded by process architect turned people strategist Jessica Harling, the firm blends operational rigor with emotional intelligence to build high-performing teams and scalable systems without losing the heart of the business. From recruiting the perfect fit to creating training programs and operational systems, Behind the Design empowers businesses to evolve with strong teams, streamlined processes, and a measurable impact on the bottom line.